Receipt required for return....

That seems to be the new philosophy of stores. No returns without a receipt.

I work next to a major Discount store. Their policy is posted.
Returns within 90 days with Receipt accepted.

I shop there often usually during lunchtime. I'll buy DVD's when I find them on sale. I do not open them until I am going to watch them. This maybe something we shouldn't do -- let them sit there unopened. Monday night, went to open "The Princess Bride Anniversary Edition". I bought this awhile ago - maybe 3 weeks, maybe 3 months. The disc inside was purple but just loaded it in the player. Did not think twice about it. It didn't work. Looking at the disc again, the disc did not have a picture or even a title on it. In fact, all it said was TDK DVD-R. Looked like a disc you can buy to use when burning your own discs. Oh great - I was not positive which store I bought it at. But there was a good chance I did buy it at the store near work. I use their store charge card and get a 10% rebate occasionally. So I do tend to buy my DVD's there when on sale.

I mentioned my dilemma at work and a couple of co-workers were like -- "Good Luck with that! They are a pain to return things to.". Why did they say that? Personal experience -- they did try to return something -- BUT THEY DID NOT HAVE A RECEIPT. No. One person said he just wanted a different size but with no receipt, they did not accommodate.

Still, I figure I am going to try. However, my receipts are here, there, and everywhere. But I figured I'd go looking. Then it dawned on me. the sign in the store says if you don't have your receipt but have the charge card you used, they can find the "receipt" for you.

So at lunch today, I go to the store. I explain I buy DVD's on sale and that I'm 99% sure I bought it at that store but it might be months ago. I show the problem. She takes my store charge card, scans it. She scans the DVD and VOILA - there is the record that I did purchase that DVD at that store. Even exchange - no problem.

Why do people blame the system when they are not following the rules themselves? Look at how easy of a time I had because I went knowing the rules and followed them. Those that do not follow the rules then gripe when they can't get something accomplished. But the rules are there for a reason. It's not to just fill up a sign. They are the rules. How come so many people don't seem to understand that??